Carter Garage Door & Gates ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, https://info.cartergarageandgates.com, or communicate with us regarding our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website or contacting our business, including:

Contact Information: Your name, phone number, email address, and mailing address.

Service Information: Property details, service requests, appointment preferences, and other information related to garage door and gate services.

Communication Information: Messages, inquiries, feedback, and other communications you send to us.

SMS Consent Information: Your mobile phone number and consent preferences when you voluntarily opt in to receive text messages from us.

We may also automatically collect certain technical information, including your IP address, browser type, device information, pages visited, and website usage data.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

- Responding to inquiries and service requests.

- Scheduling appointments and providing estimates.

- Communicating about garage door and gate services.

- Sending appointment reminders, service updates, and customer support notifications.

- Sending promotional messages when you have separately provided the required consent.

- Improving our website, services, and customer experience.

- Maintaining website security and preventing fraudulent activity.

- Complying with applicable legal and regulatory requirements.

3. SMS Text Messaging and Consent

Carter Garage Door & Gates may offer SMS text messaging to communicate with customers who have voluntarily opted in to receive messages.

Depending on your consent, text messages may include:

- Appointment confirmations and reminders.

- Service updates and scheduling notifications.

- Responses to customer inquiries.

- Estimates and service-related follow-ups.

- Promotional offers and company updates, when separately authorized.

- Message frequency varies depending on your interactions with our business and the messaging program you have joined. Message and data rates may apply.

You can opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us using the information provided below.

Providing consent to receive text messages is not a condition of purchasing any goods or services from Carter Garage Door & Gates.

SMS Privacy and Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information with subcontractors and service providers who assist us with business operations, such as customer service, website hosting, and communication support. These providers are permitted to use the information only as necessary to perform their services on our behalf.

Your SMS consent and mobile opt-in information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

4. Log Data

Like many websites, we automatically collect certain information when you visit our website. This information may include your IP address, browser type, operating system, pages visited, time and date of visits, and other usage statistics.

We use this information to monitor website performance, analyze visitor activity, improve our website, and maintain security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors interact with our website.

Cookies may help us remember preferences, analyze website traffic, and improve website functionality.

You can configure your browser to refuse cookies or notify you when cookies are being used. Please note that disabling cookies may affect certain website features.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

We may share limited information with trusted service providers and subcontractors who help us operate our website, manage customer inquiries, provide technical support, and deliver our services.

We may also disclose information when required by law, to comply with legal obligations, protect our rights, or address security concerns.

Mobile phone numbers, SMS opt-in information, and messaging consent are excluded from these sharing practices. They will not be shared with third parties or affiliates for marketing or promotional purposes.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we work to protect your information, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

8. Data Retention and Your Privacy Rights

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business records, and comply with applicable legal obligations.

You may request to:

- Access the personal information we maintain about you.

- Correct inaccurate or incomplete information.

- Request the deletion of your personal information, subject to applicable legal requirements.

- Withdraw your consent to receive promotional communications.

- Opt out of SMS communications by replying STOP.

To submit a privacy-related request, please contact us using the information listed in the Contact Us section.

9. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies and practices.

Carter Garage Door & Gates is not responsible for the privacy practices or content of external websites. We encourage visitors to review the privacy policies of any third-party websites they access.

10. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children under the age of 13. We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe a child has provided personal information through our website, please contact us so we can take appropriate steps.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date. We encourage visitors to review this policy periodically to stay informed about how we protect personal information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

- Carter Garage Door & Gates

- Website: https://info.cartergarageandgates.com

- Phone: +1 201-645-7407

- Email: [email protected]

We appreciate your trust in Carter Garage Door & Gates and remain committed to protecting your personal information and respecting your communication preferences.